Awaiting Order Arrival

How long does delivery take within Pakistan?

Delivery usually takes 2–3 working days for major cities (Karachi, Lahore, Islamabad) and 4–5 working days for other areas.

How can I track my order?

Once your order is shipped, you will receive a tracking number via Whatsapp or email. You can track your parcel through the courier’s website.

Why is my order delayed?

Delays may occur due to public holidays, weather conditions, or courier issues. If your order is delayed beyond the expected time, please contact our support team on Whatsapp.

What if I am not available at the time of delivery?

The courier will attempt delivery again. Please make sure your contact number is active so the rider can coordinate with you.

Ordering & Payment

How can I place an order?

Simply add your desired products to the cart, proceed to checkout, enter your details, and confirm your order.

What payment methods do you accept?

We offer Cash on Delivery (COD) all over Pakistan. Bank transfer and online payment options may also be available.

Can I modify or cancel my order after placing it?

Yes, you can request changes or cancellation before your order is shipped. Contact us as soon as possible.

Are your products original?

Yes, we guarantee 100% authentic and original products sourced from trusted suppliers.

After sales

What if I receive a damaged product?

Please contact us within 24 hours of delivery with clear pictures and your order number. We will assist you immediately.

What if I receive the wrong item?

If you receive an incorrect product, notify us within 24 hours. We will arrange a replacement.

How can I contact customer support?

You can reach us via WhatsApp, Instagram DM, or email during our working hours.

Do you offer product guidance?

Yes, we’re happy to help you choose products according to your skin type and concerns.

Refund

Do you accept returns?

Due to hygiene reasons, opened or used beauty products cannot be returned. Returns are only accepted for damaged or incorrect items.

How do I request a refund?

Contact us within 24 hours of receiving your order with pictures and order details.

How long does the refund process take?

Approved refunds are processed within 5–7 working days via bank transfer.

Who will bear the return shipping cost?

If the mistake is from our side (wrong or damaged item), we will cover the shipping cost.